Privacy policy.

When you use Resortlife Maldives, we may collect information you provide directly, such as your name, email address, and phone number when you submit a contact or quote request form. We also collect usage data automatically, including pages visited, browser type, and referring URLs through privacy-friendly analytics.

We use the information we collect to:

• Respond to your enquiries and quote requests
• Improve our website and services
• Send trade updates and newsletters only with your consent
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We may share data with resort partners solely to fulfil booking requests you initiate, and with service providers who assist in operating our website under strict confidentiality agreements.

We use cookies and similar technologies to operate the site and understand how it is used. When you first visit, you'll see a banner that lets you accept all, reject all non-essential cookies, or choose which categories to allow. You can change your choice at any time using the Cookie settings link in the footer.

Consent is stored for up to 12 months. We will ask again after that, or sooner if our cookie list materially changes. Your choice applies to all pages on resortlife.travel.

Some pages offer an AI concierge. When you use it, you are interacting with a machine-generated assistant, not a human travel specialist. We may process and store your chat messages, voice-call transcripts, selected resort, session metadata, and any contact details you choose to provide so we can answer your enquiry, improve the service, and follow up where appropriate.

Voice audio is streamed to our AI voice provider to generate a live response. We do not store voice audio recordings in our own database, but we may store the resulting text transcript incrementally while the session is active. This makes the record more reliable if a call is interrupted or the page closes unexpectedly.

AI requests may be processed by service providers including Google Gemini for language and voice responses, ElevenLabs for text-to-speech where enabled, Supabase for database hosting, and our analytics or error-monitoring providers where needed to operate and secure the service.

We keep AI conversation records only as long as needed for enquiry handling, service improvement, security, and legal record-keeping. Operational logs and transcripts are reviewed periodically and may be deleted or anonymised when no longer needed.

We implement industry-standard security measures including HTTPS encryption, secure database hosting with Supabase, and restricted access controls to protect your personal information.

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at maldives@resortlife.travel.